Introduction

The protection of personal information is important to Hilman Electric and we have procedures and a policy dealing with the protection of privacy. Any questions about this policy can be directed to the Privacy Officer at 403-887-2170.

Our employees play and important role in protecting personal information. They are required to adhere to this policy and take all responsible steps to ensure that personal information is protected from unauthorized access.

Collection, Use and Disclosure of Personal Information

Although we deal commonly with other companies and in those cases do not collect personal information other than business contact information, we also deal with individual customers. We collect the personal information of our individual customers in order to administer the contract for product and/or services. When dealing with these individual customers we collect the following types of personal information:

1. Customer name
2. Customer site & mailing addresses
3. Telephone numbers
4. Banking information
5. Credit information

This personal information is collected for the following purposes:

1. To provide customers with ongoing service
2. To contact the customer for instruction, billing and collection purposes
3. For the administration of the contract for services

We only collect personal information directly from the customer except when we have the customer’s consent to collect information from elsewhere or are permitted by law to collect it without the customer’s consent.

We only use customer’s personal information for the purposes outlined above. If we need to use the personal information for any other purpose we will contact the customer and obtain consent prior to that use.

We disclose customers’ personal information to the following third parties:

• All agents used by Hilman Electric for the purpose verifying credit worthiness.
• Agents used by Hilman Electric for collection purposes.

Business contact information is not protected by this policy. This type of information is not considered personal information and may be collected, used and disclosed without consent. By having an amount owing, consent is automatically given.

Consent

In most cases customers consent to us collecting, using and disclosing personal information for the purposes outlined above by simply agreeing to provide us with the personal information.

Storing your personal information

We only keep personal information as long as necessary for the purposes outlined above. This may include keeping information after a project is completed in order to resolve any problems or concerns that may arise. We are also required by law to maintain certain records for set amounts of time. We have the appropriate safeguards in place to protect personal information. We try to keep personal information as accurate as possible and customers can assist us by providing us with updated information when necessary. Information can be updated by contacting the privacy officer.

Access

Our customers have the right to access the personal information we hold about them. A customer can access his/her personal information by making a request to our Privacy Officer. The Officer will provide the necessary information and assistance to make the request and obtain the information. If the customer believes that some of the personal information is incorrect he or she can request that the information be corrected.

We may charge our customers for out-of-pocket expenses in responding to an access request. If we decide that a charge is appropriate we will provide the customer with a written estimate prior to providing access. Any concerns with the estimate charge should be directed to our Privacy Officer.

Accountability

We apply our best efforts to protect our customer’s privacy. If our customers have any concerns they are free to contact our Privacy Officer. We hope that the Officer will be able to resolve any problems. If concerns are not resolved, the Officer can provide information on making a formal complaint.